What Are Cookies?

A Cookie is a small text file placed on your computer or device by TOPCHEST LIMITED (Company number 15985513) when you visit certain parts of our platform and/or when you use certain features. They help us provide you with a better experience by remembering your preferences, maintaining your login session, and understanding how you use our survey and rewards service.

TOPCHEST LIMITED is a private limited company incorporated in England and Wales with its registered office at:

Suite 3, 2nd Floor, Didsbury House
748–754 Wilmslow Road
Didsbury
Cheshire
England
M20 2DW

Nature of business (SIC): 62090 – Other information technology service activities.

Our Use of Cookies

Regal Rewards may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by us and are used only by us.

We use Cookies to facilitate and improve your experience of our platform and to provide and improve our survey and rewards services.

Before Cookies are placed on your computer or device, you will be shown a notification requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Regal Rewards may not function fully or as intended.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the basic functionality of Regal Rewards, including user authentication and session management.

• r3wards-auth — Authentication token (Expires: 7 days)

• session-id — Session management (Expires: 24 hours)

Analytics Cookies

Used to collect information about how visitors use Regal Rewards to help us improve our service.

• _ga — Distinguishes users (Expires: 2 years)

• _gid — Distinguishes users (Expires: 24 hours)

• _gat — Throttles request rate (Expires: 1 minute)

Preference Cookies

These cookies store your preferences and settings to provide a personalized experience.

• r3wards-preferences — User interface preferences (Expires: 1 year)

• survey-preferences — Survey category preferences (Expires: 6 months)

Performance Cookies

These cookies help us understand how our platform performs and identify areas for improvement.

• performance-timing — Page load performance (Expires: 30 days)

• feature-usage — Feature interaction tracking (Expires: 90 days)

Managing Cookies

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Regal Rewards more quickly and efficiently including, but not limited to, login sessions, survey progress, and personalisation settings.

Note: Disabling essential cookies may prevent you from accessing your account, completing surveys, or redeeming rewards on Regal Rewards.

Third Party Cookies

Regal Rewards may use third-party services for analytics and performance monitoring. These services may place their own cookies on your device. We do not control these third-party cookies and recommend reviewing the privacy policies of these services.

Contact Us

If you have any questions about our Cookie Policy, please contact us at: support@regalrewards.co.uk